Is Your Dispensary Missing the 50+ Customer?
High Bar CX helps dispensaries improve customer experience, identify missed sales opportunities, and build lasting relationships with the growing community of mature cannabis consumers. Through mystery-shopping audits, customer experience evaluations, and practical staff training, we help you see your dispensary through your customers' eyes.
Most shops claim great service. Ours gets measured.
We won't tell you your dispensary is fine. We'll show you exactly where customers hesitate, and what to do about it in Tucson and Phoenix.
Mystery Shopping & Customer Experience Audits
Experience your dispensary through the eyes of a real customer. We evaluate the shopping journey, from the front door to checkout, identifying barriers that may affect customer satisfaction, purchasing decisions, and repeat visits.
The 50+ Customer Experience
Discover how well your dispensary serves mature consumers, including those who are new to cannabis or returning after decades. We examine accessibility, product information, staff communication, and the overall shopping experience.
Staff Education & Retail Coaching
Equip your team with practical communication strategies to help customers feel comfortable asking questions, comparing products, and making informed purchasing decisions.
Customer Retention & Growth Opportunities
Turn audit findings into actionable recommendations for improving the shopping experience, strengthening customer relationships, and encouraging repeat business.
The Customer Experience Gaps We Look For
Small frustrations can make a big difference in how customers experience your dispensary. - Confusing medical and recreational check-in procedures - Product labels and menus that are difficult to read - Staff who assume customers already understand cannabis terminology - Missed opportunities to explain product formats and important purchasing information - Rushed interactions that leave customers feeling uncomfortable asking questions - Promotions and loyalty programs that aren't clearly explained Our evaluations identify these and other customer-experience barriers, then provide practical recommendations tailored to your store.
Everything about the audit process
How the audit works, start to finish.
Melissa MacDowell
Founder | High Bar CX
With more than 20 years of experience in diagnostic radiography, a background in business ownership, and firsthand experience navigating today's cannabis retail environment, Melissa brings a unique perspective to customer experience consulting.
As a consumer in her 50s, she recognizes an important gap between the way dispensaries communicate and the information many mature customers need to shop confidently.
High Bar CX was created to help dispensaries close that gap through practical customer experience evaluations, better communication, and a deeper understanding of the customers they serve.
Ready to see your dispensary the way your customers do?
Book your mystery-shop audit today. We'll show you exactly where you're winning sales and where you're losing them. Clear findings, no fluff.