See your dispensary through a customer's eyes
High Bar CX runs mystery-shop audits that show exactly where your budtenders are losing sales, then helps you fix it. Serving Tucson and Phoenix dispensaries with sharp, honest feedback.
Great CX isn't luck, it's measured
Our mystery shops are structured around real customer journeys, so every audit reveals actionable steps for improving your dispensary's service.
Methodical audits
Our audits follow a detailed checklist designed to capture everything from greeting to checkout.
Mystery shopper
We shop your dispensary like a regular customer, measuring service without anyone knowing.
Real recommendations
Each audit yields clear, prioritized improvements you can act on right away.
50 & Lit
Monthly insight on the 50+ audience, helping you serve experienced and new customers alike.
Cannabis concierge
One-on-one guidance that helps mature consumers choose the right products with confidence.
Clear audit packages with no guesswork
Every package includes a full mystery shop, recorded findings, and a practical action plan you can use right away.
Essential Audit
Quote after intro call
One mystery shop and a concise findings report to reveal the basics.
1 mystery shop visit
In-person and phone shop
Findings report
Priority email support
Standard Audit
Quote after intro call
Two mystery shops and a deeper report that spotlights training gaps and quick wins.
2 mystery shop visits
In-person and phone shop
Detailed gap analysis
Training quick wins
30-day email support
Premium Audit
Quote after intro call
Three mystery shops with a full teardown of your customer journey and a tailored improvement roadmap.
3 mystery shop visits
In-person and phone shop
Full journey teardown
Improvement roadmap
60-day email support
Priority scheduling
Straight answers before you book
If you don't see your question here, call or email and we'll walk through it.
What dispensaries say after a High Bar CX audit
The mystery shop pinpointed exactly where our budtenders were losing sales. Within two weeks, we retrained the team and our average ticket went up noticeably.
Dana R.
Store Manager, dispensary in Tucson
Melissa walked through the audit line by line. Her recommendations were practical and easy to implement. It was like having a retail consultant on call for a week.
Marcus T.
Owner, dispensary in Phoenix
The audit reports were clear, honest, and packed with usable data. We knew exactly what to fix and in what order. The follow-up session sealed it for us.
Jenna L.
General Manager, dispensary in Tucson
Want to know exactly where your dispensary is losing sales?
Get a custom quote for a mystery-shop audit in Tucson or Phoenix. Clear scope, honest feedback, and training that sticks. Email us to start.