Customer Experience Audits
High Bar CX runs mystery-shop style Customer Experience Audits that show exactly where your budtenders are losing sales, then helps you fix it. Serving Tucson and Phoenix dispensaries with sharp, honest feedback.
See Your Dispensary Through Your Customers’ Eyes
HighBar CX helps dispensaries uncover service gaps that confuse customers, weaken trust, and cost repeat business—especially among adults 50+ and cannabis beginners.
Tucson Introductory Audit
$297
Your audit includes:
One complete mystery-shop visit
Evaluation of arrival, check-in, wait time, and store flow
Review of the medical and recreational customer experience
Assessment of staff questions, explanations, and product guidance
Review of menus, signage, pricing, and promotions
Special attention to customers 50+ and cannabis beginners
A written report explaining what works, what creates confusion, and what may be costing repeat business
Practical recommendations your team can use immediately
A 30-minute review call
Not ready to book?
Schedule a free 20-minute Discovery Call to discuss your location, your goals, and whether a HighBar CX audit is right for you.
What Happens Next
01
We talk briefly about your location and goals.
02
I visit anonymously and experience your dispensary as a real customer.
03
You receive a clear, practical written report.
04
We review the findings and identify your best next steps.
Need Help Fixing What We Find?
After the audit, HighBar CX can also provide:
Staff education and customer-conversation training
Beginner and 50+ customer materials
Medical and recreational journey clarification
Menu, signage, and promotional communication reviews
Customer follow-up and retention planning
Ongoing customer-experience consulting
Training and implementation are quoted separately according to your location’s needs.
Your customers may not tell you what went wrong.
They simply may not return.
Discover what customers actually experience when they walk through your doors—and what they leave without saying.
Want to know exactly where your dispensary is losing sales? Let's Work Together!
Get a custom quote for a multi-store Customer Experience Audit in Tucson or Phoenix. Clear scope, honest feedback, and training that sticks. Book a Discovery Call to get started. to start.